Accessibility

At CMHA Lambton Kent, we are committed to providing services that are accessible to everyone. We follow the Accessibility for Ontarians with Disabilities Act (AODA). This means we work to treat everyone with dignity and respect, and support your independence.

Our Commitment to You

We will do our best to meet your individual needs and provide services that are inclusive, respectful, and easy to access.

Understanding Accessibility and Disabilities

We recognize that disabilities can take many forms, including:

• Physical disabilities
• Hearing loss
• Vision loss
• Speech or communication challenges
• Learning disabilities
• Developmental or intellectual disabilities

How We Support You

We will make reasonable adjustments whenever possible to support your needs.

• Welcome the use of assistive devices
• Welcome support persons
• Welcome service animals
• Provide notice if there are service disruptions

Resource Links

• Accessibility for Clients with Disabilities Policy
• Communicating with People with Disabilities Policy
• Notice of Disruptions in Service Procedure 
• Support Persons Policy
• Use of Service Animals Policy
• Client Feedback Form

Continuous Improvement

We ensure high-quality service through mandatory accessibility training for all staff and a robust feedback process. If you encounter a disruption in service or require documentation in an alternative format, please call us at 519-337-5411.