Clients & Families: Your Feedback

We Want Your Feedback

Client, Family and Caregiver Satisfaction Survey (OPOC)

Client and Family Advisory Panel

Privacy Statement

You know your experience best, and your feedback helps us understand what is working and what we can do better. By sharing your thoughts, you help us improve our programs and make sure our services are respectful, helpful, and focused on your needs.

You can share feedback at any time, during your care or after your services end. We also welcome your questions. Throughout your experience with CMHA Lambton Kent, we want you to feel comfortable asking questions and speaking up about what matters to you.

Your Voice Matters

We welcome all feedback, compliments, suggestions, and concerns:

• Compliments recognize when something is working well.
• Suggestions help us to improve programs and services
• Concerns help us address issues and improve experiences

We recognize that it can be difficult to provide feedback and we encourage you to let us know your feedback or questions in the way that feels most comfortable for you. You can:

• Email, call or speak with your worker, one of our managers or our Privacy Officer
• Fill out a feedback form and return it to us by mail, email, online or in person. Copies of the forms are available at each office and online at www.lambtonkent.cmha.ca
• Fill out a “Ontario Perception of Care” and/or other surveys, available at our offices and online throughout the year.
• Consider becoming a volunteer Client and Family Advisor when you feel ready to share your experience

Our Commitment to You

Sharing a concern will not have a negative impact on the care your receive. When you share feedback, you can expect:

• Respectful, professional listening
• Support from a manager to address your concern
• A response within 10 business days
• Efforts to resolve your concern within 30 business days

How to Contact Us